PT TTL RESIDENCES

Resolve customer complaints, and anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Respond quickly to guest requests or complaints in a friendly manner and insures that appropriate action is taken. Follow up to ensure guest satisfaction. Monitor and maintain the front office systems and equipment to ensure their optimum performance. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned.

応募締切: 12/31/2026

· Greeting the guests in a friendly manner, good tones and polite · Responsive for assistance luggage of the guest. · Managing traffic transportation in front of lobby and entrance area. · Controlling and assistance the guest to cross away safety · Perform night duties to assist job task of reception staff

応募締切: 12/31/2026

· Greet each guest in a friendly and professional manner, maintain the front door area in an organized and clean manner; assist with transportation as needed. · Answer telephone inquiries in a friendly and courteous manner and employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner. · Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency. · Make reservations and arrangements for events, transportation, local attractions, restaurants, tours, etc. as requested. · Perform check-in and check-out calls, involving luggage handling and the escorting of guests from the front door to the front desk, or vice versa, on a frequent basis, know, understand, and communicate applicable deposit and guarantee policies as requested. · To attend and supervise the daily functions of the concierge, provide information and assistance to all staff level as guests requested. · Maintain knowledge of all emergency procedures, including guest-related responsibilities and evacuation procedures. Assist in the case of an emergency. · Resolve any guest complaints or problems to the satisfaction of guest and hotel within reason.

応募締切: 12/31/2026