Japanese Call Center Customer Service

As a Customer Service Representative (Japanese Speaker), you will serve as the primary point of contact for customers in Japan and other international markets. You will be responsible for delivering excellent customer experiences by assisting customers with inquiries related to money transfer services, transactions, account management, and product information.

You will communicate with customers through various channels, including phone calls, live chat, and email, while ensuring a high level of professionalism, accuracy, and customer satisfaction.

• Handle customer inquiries via phone, chat, and email in Japanese.

• Assist customers with account, transaction, and service-related inquiries.

• Provide accurate and professional support while ensuring customer satisfaction.

• Escalate complex cases to the relevant teams when necessary.

• Maintain accurate records of customer interactions.

• Minimum JLPT N2 certification.

• Fluent in Japanese (spoken and written).

• Good English communication skills.

• Customer service experience is preferred, but fresh graduates are welcome to apply.

• Strong communication and problem-solving skills.

• Willing to work onsite in Jakarta and on a rotational shift schedule.