Guest Relation Staff (Japanese Speaker)

• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.

• Respond quickly to guest requests or complaints in a friendly manner and insures that appropriate action is taken. Follow up to ensure guest satisfaction.

• Monitor and maintain the front office systems and equipment to ensure their optimum performance.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Create a guest friendly atmosphere in the lobby and promote efficient handling of all guests needs.

• Female

• Minimal Diploma 2 preferable from Hotel and Tourism education

• Any hospitality experience will be preferred

• Fluent in spoken and written Japanese, with JLPT N2 certification or above (certificate required)

• Advanced English proficiency (spoken and written)

• Proficient in relevant software (Office Application, Word, Excel)

• Customer oriented with a friendly, professional, and positive attitude

• Excellent communication and interpersonal skills

• Able to effectively manage multiple tasks at all times